Receptionist - Telus Health

Job Details Hiring Organization TELUS Health Care Centre - Ottawa Post Name Receptionist - Telus Health Qualification Any Graduate Industry Private Employment Type Full Time Work Hours 8 Hours Salary CAD 25 To CAD 30 Per Hour Location Ottawa, Ontario, Canada K1N 9J7 Job Description Join our team TELUS Health is looking for a Receptionist to join an amazing multi-disciplinary team in our Ottawa Centre. Here's the impact you’ll make and what we’ll accomplish together Under the direction of the Clinic Manager, the Receptionist will be responsible for greeting clients, managing the front desk, and performing a variety of administrative and clerical tasks.  Here’s how Greet clients and visitors in a friendly and professional manner both in person and over the phone Register patients and provide guidance for the completion of all necessary paperwork relating to their medical appointment Answer phones, and client questions and resolve customer complaints, escalating to the appropriate party as required Book appointments accurately in the scheduling system Prepare patient files for the following day and regularly update patient files and database with medical and administrative information Process payments by cash/debit/credit; reconcile daily transactions and prepare cash summary report Invoice clients for services rendered Prepare all outgoing mail via courier Work collaboratively and effectively with all team members to provide a welcoming and client-focused environment Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents, and maintaining tidiness in the clinic, administrative areas, and the front reception area Qualifications 1-3 years of relevant experience working in a fast-paced environment, providing a high degree of customer service Bilingual (fluent in English & French oral and basic writing) Exhibits a professional image, mature communication style, and polished manner with clients Ability to handle sensitive situations with tact while respecting patient confidentiality at all times Exhibits a strong work ethic and takes ownership to complete a task from start to finish Demonstrates flexibility and the ability to work effectively in a team environment Demonstrates effective organizational, multitasking, and problem-solving abilities Exposure to patient databases and/or scheduling software would be ideal Who is TELUS Health Care Centres We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices, and improving patient outcomes. We have one of the largest networks of Care Centres in Canada. Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency. We are looking for enthusiastic, customer service-minded individuals who want to work in a collaborative, friendly, and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem. A bit about us We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.The health and safety of our team, customers, and communities are paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19. TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.   Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada

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