Medical Office Assistant

Job Details Hiring Organization Valleyview Family Practice Post Name Medical Office Assistant Qualification Completion of high school diploma or equivalent Industry Private Employment Type Full Time Work Hours 8 Hours Salary CAD 21 To CAD 27 Per Hour Location Calgary, Alberta, Canada T2N 4L7 Job Description Reporting to the Clinic Manager, the Medical Office Assistant (MOA) works collaboratively with all staff, multidisciplinary team, and physicians in support of patient care. The MOA supports the clinic by performing a variety of clerical, administrative, and clinical tasks. This includes: managing the clinic flow of patients to the rooms, assessing and preparing the patients for their visit, preparing exam and treatment rooms, monitoring the waiting room, managing patient and physician communication, Electronic Medical Record (EMR) updating, and various administrative/EMR tasks. As a teammate, the MOA must exemplify the core values of the Calgary Foothills PCN. RESPONSIBILITIES Key aspects of the position may include, but are not limited to: Reviewing patient charts daily in preparation for patient visit requirements, ensuring all pertinent results are on the chart, calling for missing documents, preparing appropriate procedure kits such as pap tests, IUD, prenatal, and DRME, preparing appropriate requisitions, adding Workers Compensation Board (WCB) forms, print labels, add EMR stamps when appropriate. Escorting patients to exam rooms, obtaining a brief history of patient problem using clinical assessment skills within the scope of practice, taking appropriate vitals such as blood pressure, height, weight, temperature, O2 stats, and urine dip Assisting and chaperoning with medical procedures Making outgoing calls to patients and completing patient outreach when appropriate such as appointment reminder calls, and requests from physicians in accordance with the Alberta Screening and Prevention Maneuvers (ASaP) Maintaining, protecting, and complying with privacy and confidentially for all patients, staff, and physicians according to Health Information Act Ensuring awareness and adherence to all Calgary Foothills PCN and clinic policies and procedures Greeting and acknowledging all patients and visitors in the medical home/program to determine the purpose of their visit Checking in or arriving patients for their appointments using the EMR, to ensure good patient flow Updating patient demographics such as name, address, contact info, family physician, and PHN validation at every patient interaction. Performing administrative/other duties that include but are not limited to; scanning, filing, processing incoming and outgoing faxes, linking documents, answering email/EMR messages, maintaining EMR records Answering incoming calls and processing patient inquiries accordingly, within the scope of practice such as booking appointments, directing an appropriate staff member when necessary Processing patient invoices and payments for uninsured services Accessing medical reports via Netcare when necessary Processing referrals and medical-legal/insurance requests Stocking and cleaning exam rooms Performing clinic autoclaving and reprocessing of equipment Troubleshooting and maintaining office equipment Engaging in orientation and training of new staff Supporting quality improvement projects Knowing clinic emergency response procedures and where to find them Ensuring awareness and adherence to Infection Prevention and Control policies and procedures Performing other duties as assigned within the scope of practice KNOWLEDGE, SKILLS, AND ABILITIES Attention to detail and the ability to complete tasks accurately and efficiently Self-motivated individual with a strong work ethic and critical thinking/problem-solving skills Excellent organizational and time management skills Collaborative in a diverse team environment to support physicians and peers Positive, friendly, professional attitude and demeanor Exemplary written and oral communication skills Knowledge of medical terminology Strong computer typing skills minimum 40 words per minute Knowledge and experience with medical records management using an EMR Competence in using Microsoft suites such as Word, Excel, and Outlook Ability to be flexible, adaptable, and thrive in a fast-paced, dynamic, and evolving environment Understanding the importance of appropriate and accurate documentation Knowledge and experience with Netcare Strong conflict management skills, empathy, and trustworthiness Familiar with medical billing, reconciliations, and WCB Knowledge of Health Information Privacy regulations Committed to ongoing professional development This position may require varied shifts including days, evenings, weekends, and statutory holiday shifts QUALIFICATIONS Completion of high school diploma or equivalent Accredited Medical Office Assistant (MOA) Certification required Minimum of one (1) year of full clinic scope MOA experience Employment Requirements: Completion of a satisfactory criminal record check and/or Vulnerable Sector Search Proof of full immunization against COVID-19

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