GUEST RELATIONS CUSTOMER SERVICE REPRESENTATIVE

Job Details Hiring Organization Calgary Zoo Post Name GUEST RELATIONS CUSTOMER SERVICE REPRESENTATIVE Qualification Any Graduate Industry Private Employment Type Full Time Work Hours 8 Hours Salary CAD 18 To CAD 28 Per Hour Location Calgary, Alberta, Canada T2E 7V6 Job Description Looking for an amazing summer work experience?  Join the team at the Wilder Institute/Calgary Zoo as a Guest Relations Customer Service Representative for the 2022 season. Guest Relations Customer Service Representatives work at our front gates and provide both the first and the last impression that a visitor receives at the zoo. They are responsible for the crowd and line management, executing sales, access control, concierge desk duties, call center assistance, and parking lot management.   Our Mission | Take and inspire action to sustain wildlife and wild places  Our Values | Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation  What you will do:  Greet and engage guests; provide assistance with directions, questions, and necessary messaging.   Be comfortable with the fast-paced environment with constant change to adapt to business needs; ability to multi-task on high attendance days  Handle sales transactions  Public speaking to execute line management - provide Wilder Institute/Calgary Zoo information and messaging to guests as they arrive using a voice amplifier  Operate a cash/computer, POS system Assist guests with the paid parking system on Alberta Plaza  Load and troubleshoot automated kiosks; provide assistance at the kiosks  Provide line management on Alberta Plaza, in the tunnel, and at the turnstiles using a voice amplifier; ensuring guests comply with zoo policies; have the ability to pivot and embrace unexpected changes to business operations  Direct vehicle traffic in parking areas as well as arrivals and departures of school buses   Daily Set up / take down of signage, stanchions, barricades, and scanning desks  Ensure the work area is clean, tidy, and sanitized including all desk equipment, countertops, staff kitchen, bases of stanchions, signage, and all other high-touch zones  Complies with the zoo’s health and safety program  Other duties as required.  What you will bring:  Some previous cash handling experience   Must be confident working alone and in a team environment  Have the ability to multi-task in a high-paced environment   Great customer service skills including the ability to navigate through difficult situations   Some public speaking is required using voice amplifiers   Basic computer knowledge and POS system experience   Flexibility and reliability   Responsible and mature work ethic   Knowledge of English, verbal & written   Working Conditions:  Working indoors and outdoors   The schedule will include weekdays and weekends as well as early morning and evening hours   Flexibility is required for call-offs and call-ins   Some light lifting is required to set up and takes down signage, stanchions, barricades, and scanning desks   The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The organization follows the advice of Environment Canada when responding to temperature and air quality issues. 

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