Customer service

Job Description Job in Gwalior Very Urgent With Number, We are hiring a customer service to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries. Customer service is important to your business because it retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews. Job Details Organization Name : ITS Gwalior - Best Web Design and Digital Marketing Company Post Name : Customer service Qualification : Any Graduate Industry : Private Employment Type : Full Time Work Hours : 8 Hours Job Experience : 1 Year Salary : 18000/- To 21000/- Per Month Location : Gwalior, Madhya Pradesh, India 474006 About Company We are leading in the IT industry to provide best Software IT services as well as complete IT solutions at one place at reasonable charges compared to others. Every client is unique and has different ideas, we try to make their ideas into reality in most fruitful manner. Design is the best part of Web design, Graphics Design, UI Design and PPT Design. Software it Compnay Provide Software it Service Custom Software, Software Development and Web Application. If you want to Good ranking in Google take our Digital Marketing services. Our Digital Marketing Services are SEO, Social Media Manager, Google Digital Marketing, Ppc Marketing and Online Reputation Management(ORM). Responsibilities  Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Requirements  Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Skills  Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. Empathy. Adaptability. Ability to Use Positive Language. Clear Communication Skills. Self-Control. Taking Responsibility. Patience. Benefits You'll develop your emotional intelligence. You'll learn your product or service, inside and out.. You'll build transferable Skills. You can educate customers without selling. You can develop a side project. You'll learn how to effectively solve problems.

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