Customer Service Representative

Job Details Hiring Organization FortisAlberta Inc. Post Name Customer Service Representative Qualification A High School diploma is required. A post-secondary diploma or degree would be considered an asset. Industry Private Employment Type Part Time Work Hours 4 Hours Salary CAD 10 To CAD 15 Per Hour Job Location Type Work From Home ABOUT US At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety. Why Join Our Team? At FortisAlberta, our employees matter. We work in a customer-focused and team-oriented environment where the safety of our employees and communities is paramount, our customers’ needs are a top priority and the reliability of their electricity service is critical. By joining the FortisAlberta family, you will become part of a collaborative and communicative culture, one that is respectful of our history, while focusing on the future and the opportunities it brings. At FortisAlberta, we power Alberta communities and empower our people to do their best work. What You’ll Be Doing: As a Customer Service Representative, you are a FortisAlberta ambassador with a desire for problem-solving and helping others. You are an enthusiastic, hardworking individual with a positive attitude who can listen to and assess our customer needs while thriving in a fast-paced environment.   As front-line support, you will be well trained with a strong command of the Company’s customer service and industry-related policies that are critical in offering quick and accurate assistance to our customers. You champion the FortisAlberta brand and are committed to delivering exceptional customer service. Position responsibilities: Efficiently and accurately resolve customer inquiries. Create work orders from information received by customers, retailers, or internal sources. Maintain effective inter-departmental relationships. Capture and summarize customer interaction details accurately. Manage customer emergency situations safely and effectively. Proactively communicate and identify opportunities for process and customer experience improvement. Escalate issues that require tracking, follow-up, and resolution. How you’ll succeed: You put our customers first. You find the right solutions and engage with purpose. You go the extra mile because it’s the right thing to do. You engage with empathy. You care about people and understand different perspectives. You’re committed to growth. You love to learn and are passionate about growing your knowledge and developing your skills. You’re driven to succeed. You are motivated by accomplishing your goals, believing in continuous improvement, and delivering your best to make an impact. You take initiative. You seek to understand the big-picture business goals. You share your ideas and contribute to the success of the organization. You’re passionate about people. You build long-term quality relationships; you will create a strong rapport with your team members and build trust through respect and authenticity. Values and integrity matter to you. You value teamwork, trust, and accountability. What we’re Looking for: Strong interpersonal skills, including the ability to build rapport and connections with customers. Exceptional communication and listening skills with the ability to identify customer needs. Readiness to collaborate and work as part of a dynamic team. An aptitude for forward-thinking and leveraging technology. Demonstrated ability in sound judgment, critical thinking & problem-solving. Attention to detail with a commitment to accuracy. A focus on delivering a personal experience to our customers. Education and Experience: A High School diploma is required. A post-secondary diploma or degree would be considered an asset. Extensive customer service experience is considered an asset. What we offer: Six weeks of full-time paid training (in person at the Airdrie office). A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and an option to participate in an employee share purchase plan. Remote work arrangement available as per FortisAlberta’s Remote Work Policy. Excellent career development. Developing employees is an integral part of our culture. We focus on our employees’ success by fostering a continuous learning environment and offering programs to support your personal and professional growth. Work in a place that fosters a culture of innovation, collaboration, and creativity. Special Conditions: • Candidates must reside in Airdrie, Alberta, or the surrounding area.

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