Customer Experience Associate

Job Details Hiring Organization TD Canada Trust Branch and ATM Post Name Customer Experience Associate Qualification Any Graduate Industry Private Employment Type Full Time Work Hours 8 Hours Salary CAD 3000 To CAD 4500 Per Month Location Montreal, Quebec, Canada H3H 1L8 Job Description We are looking for brand champions, relationship builders, and leading professionals with an understanding of the market and economic trends that can build legendary customer experiences. If so then, take the next step to your future today and apply for the position of Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best-suited banking solutions for a positive customer experience. Responsibilities Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence. Requirements & Skills Over 1 year of relevant experience. Strong administration, organizational, planning, and time management skills to work in a fast-paced environment. Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and the internet. A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and change priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. About Us At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms, or other accommodation), please let us know and we will work with you to meet your needs. At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

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