Call Center Agent - English

Job Details Hiring Organization Image24 Post Name Call Center Agent - English Qualification High School, DES Industry Private Employment Type Part Time Work Hours 4 Hours Salary CAD 12 To CAD 16 Per Hour Job Location Type Montréal, Quebec, Canada H3R 2G4 Job Description i24 Call Management Solutions takes great pride in the strength of our award-winning team of agents and management support staff. We are internationally recognized for outstanding customer service and employee development having won multiple industry Awards of Excellence. We are an inbound call management center (no selling) which means we provide telephone support service to the customers of a variety of companies spanning several different industries right across Canada. Our work schedules include day, afternoon, and evening shifts. Never worked in an inbound Call Management Solutions company? Not a problem. Experience is an asset but we also provide on-the-job training. Starting salary is $16.00 per hour with a prescheduled increase in the 13th month to $16.96, working up to a top wage of $20.40. We also offer our unique 1,000 hours|$1,000.00 Graduation Bonus for successful completion of the i24 “WOW Specialist” program. We want to WOW you while you WOW our customers! Other benefits include paid vacation, group insurance that includes life insurance, ADD, long-term disability, prescription drugs, and dental care. We also offer paid sick/family days, bereavement leave, an Employee Assistance Program, and flexible work-life hours. We also have organized social activities by our awesome Social Committee because at i24 we're serious about both service … and fun. Looking for a company that has a real family feel and where you won't feel as though you're just a number, check us out. Motivated? Some of our past entry-level agents have advanced to become dispatchers, and supervisors and in the majority of cases now make up our mid and senior managerial team. To be a home-based agent requires that you are equipped with the following: A PC (Macs and ChromeBook are not compatible with our servers). Laptop as an alternative if relatively new. 17-inch or larger screen. Mouse. High-speed internet (if shared WIFI, an ethernet cable connection is required). anti-virus software. Phone line. Quiet workspace. REQUIREMENTS Level of education: High school Diploma: DES Status: Completed Work experience (years): 0-2 years Written English: Advanced Spoken English: Advanced REQUESTED SKILLS Advanced level of spoken and written English. Conscientious, empathetic, and customer service oriented. Superior communication and listening skills. sense of humor. Strong work ethic and team player computer literate. Like to dress up on Halloween. Previous experience is a plus, but not required. BENEFITS Social activities organized by the company: At i24, we like to celebrate our accomplishments, birthdays, and our company milestones. We're serious about fun. So if you like Halloween costumes, holidays, and parties, you'll love it at i24. (Warning. It helps to also like the color orange - but it's not mandatory.)  Insurance: Our team is entitled to a comprehensive selection of benefits after working six consecutive months of twenty-five or more hours per week. The choice of benefits and coverage are established by your individual employment agreement. Dental insurance: You're never fully dressed without a smile, so we really want to help you wear one. We provide comprehensive dental insurance after working six consecutive months of twenty-five or more hours per week and we cover the full premium cost. Commitment to work-life balance: We all need balance in our life. It's a “Yin Yang” thing. So at i24, we want you to be able to balance your work and private life. To help you with that, we offer flexible scheduling. Paid sick leave: Getting sick sucks. Getting sick and losing income is stressful. And stress isn't healthy. We offer paid sick days the number of which depends on to your length of employment with us and whether you work full or part-time.  Flexible hours: Our call center is open 24/7 365 days a year. We offer flexible hours according to your availability and your needs. Our shifts can be between 6h00 and 00h00. Overnight shifts are available but require special training. Employee assistance program: There isn't a wall between work life and our private life. Personal stress finds its way into the workplace and works stress into the home. We want you to know there is assistance should you need to seek counsel. Our confidential Employee Assistance Program (EAP) is there for you where you need it. Some of the services available under the EAP are: - Coping with change - Helping in a crisis - Financial planning - Dealing with personal and work-related conflict - Sexual harassment - and many more.  Years of service recognition Vacation: Vacations are important. So we want you to take them. We encourage our team to strive towards a healthy work/life balance. The number and choice of vacation days are allocated according to the length of employment.

Apply Now