Call Center Agent

Job Details Hiring Organization Jazeera Airways Post Name Call Center Agent Qualification Minimum High School Diploma. Industry Private Employment Type Full Time Work Hours 8 Hours Salary 12000/- To 15000/- Per Month Location Kochi, Kerala, India 682011 Job Description We are looking for a professional Call Center & Customer Services Representative that will be the liaison between our company and its current and potential customers. Key Responsibilities and Duties: Attend inbound calls and make outbound calls. Communicate clearly with and effectively with customers via calls, emails, WhatsApp, and such. Supporting and assisting customers and travel agents. Promoting Jazeera Airways services & company products.  Attending to passengers’ complaints and addressing them accordingly.  Work on the reservation system and handle the sales requirements.  Achieving KPIs assigned (Sales & Ancillary). Maintain service quality and follow up on customers’ inquiries. Handling flight disruption and communicating with customers in case of any delays, flight canceled, or time changes (if needed). Assist and guide online & offline customers with all travel regulations.  Provide high-quality customer service on every call. Requirements and Qualifications: Minimum High School Diploma. Ability to work in shifts. Excellent Customer Service & Selling Skills. Knowledge of Microsoft Windows. Excellent written and verbal communication in Arabic and English.

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